Received: (qmail 30514 invoked by uid 993); 16 Sep 2010 09:55:22 -0000 Date: Thu, 16 Sep 2010 02:55:22 -0700 Message-Id: <1284630922.30514@paypal.com> X-country: CH X-language: en_US From: service@paypal.ch to: s**** X-MaxCode-Template: appeals-request-more-info content-type: text/plain; charset=utf-8 X-XPT-XSL-Name: email_attack/default/en_US/account/security/AppealsRequestMoreInfo.xsl X-Email-Type-Id: PP821 subject: Your PayPal Account Dear Stefan Kueng, Thank you for contacting PayPal. We totally understand you concerns. Online donations/contribution to non-charitable organizations may be deemed to be a remittance-related activity by Monetary Authority of Singapore (MAS), PayPal Private Limited‘s regulator, and unfortunately PayPal is currently not authorized to conduct such activities. PayPal is registered as a stored value facility (“SVF”) in Singapore, and it is a facility that is used for payment of goods or services up to its stored value. Therefore, activity that does not include goods/services exchange will be prohibited. You may also refer to the terms and legislation issued by MAS via www.mas.gov.sg/. It is not specific to you, your organization, or your country, but applies to all users who online contracted with PayPal Private Limited. As outlined in PayPal Acceptable Use Policy (https://cms.paypal.com/ch/cgi-bin/?&cmd=_render-content&content_ID=ua/AcceptableUse_full&locale.x=en_US), collecting donations as a non-profit organization, free software developer inclusive, is a service requiring pre-approval. Unfortunately, your account did not obtain such authorization at that time. As to the remaining balance, you may issue a refund from your account to the person who sent you the funds. They will need to find an alternate method to remit these monies to you. Or any funds in your PayPal account balance will be held for 180 days from the date the limitation was originally placed on the account. The balance is held to cover any disputes that may be filed against the account. You may contact us after 180 days regarding the release of any remaining balance. For the Terms and Conditions of the User Agreement, click the "Legal Agreement" link at the bottom of any PayPal webpage and click "User Agreement". Or click the link: https://cms.paypal.com/ch/cgi-bin/?&cmd=_render-content&content_ID=ua/ClosingAcct_full&locale.x=en_US. Also, the website you reported will be reviewed for compliance with our User Agreement and Acceptable Use Policy. While we do not discuss issues related to individual PayPal accounts, rest assured that we actively enforce the terms of our agreements. You can also report potential violations of our policies through this link: https://www.paypal.com/ewf/f=pps_prohib. We respectfully ask that you seek another method of payment for your online business. Again, we apologize for the inconvenience this may have caused. Sincerely, Nolan PayPal Compliance Department PayPal, an eBay Company Responses to this email address are not monitored. Please send any additional questions that you may have to apacdd@paypal.com. ---------------------------------------------------------------- Copyright © 1999-2010 PayPal. All rights reserved. PPID PP821